Since our inception in 2022, we have delivered consulting and training to teams with members on every continent but Antarctica (as disappointing as that may be to the penguins). Getting globally distributed teams onto the same wavelength is our specialty.
One of the most consistent themes in the feedback we receive from our customers is their appreciation of our ability to speak the language of their industry. An in-depth understanding of trends, dynamics and value drivers in the industries we work with help us spark meaningful conversations and build trust.
Whatever your People challenge is, it’s likely we have been on the business end of it before. We have refined our POV through decades of experience leading customer-facing teams both in large organisations and as entrepreneurs. We have done the trial-and-error part, so you don’t have to.
Being immersed in cutting-edge technology every day it’s sometimes easy to lose track of a simple truth: long-term success of any organisation is only possible if people want to work with you.
People Sustainability is about getting the basics right: fostering an environment where people feel heard, connected, recognised, safe, and instrumental to their own success and that of the broader organisation.
Whether you are looking to course-correct on one of these aspects, or drive broader cultural transformation, we are here to support you through comprehensive strategy and development programmes.
Customer trust is not built overnight, and neither are stellar customer-facing teams. Both require intention, focus, and dedication.
We help structure, hire, upskill, motivate, and support your customer-facing organisation to work in perfect unison at every step of your customers’ journey - across Business Development, Sales, and Customer Success functions.
We will likely ask you tough questions about your business and people. You might not know the answers to some of them, at least not yet. And that’s okay. Curiosity about the way you do things is the first step in establishing a baseline from which you can grow.
We will be very transparent about the fact we do not work for you, but with you. That means you should not expect to sit back and relax. It will not always be easy or comfortable. Growth is work, but it is extremely satisfying.
Best practice is only as good as it is actionable for your organisation - a living, breathing, unique collection of individuals. We will be there to help you build habits and practices that stick and produce tangible results.
Before engaging with you, we want to make sure that your organisation can truly benefit from the insights and practices we have to offer. To us, an in-depth discovery phase for every project is not a formality - it’s imperative to getting results.
A fully immersive, hands-on sales simulation in which teams interact with a tailored customer case under time, resource, and decision-making constraints. The learning experience allows teams to explore and test their skills in different phases of the customer engagement, from prospecting to deal closure, reflect on their default behaviours under pressure, and build on their strengths to create magic in every customer interaction.
The first step in improving the effectiveness of your Sales Operations efforts is building a solid baseline for measuring progress. Our Sales Ops Audit is designed to do just that. Together, we will deconstruct your current sales process and identify nuggets of replicable success, as well as areas for improvement across three key pillars: tools and processes, skills development, incentives, and motivation.
Your customer-facing team are the magicians who create a seamless, enjoyable, and successful customer journey that allows your business to grow. We, in turn, excel at helping tech organisations to structure, hire, upskill, motivate, and support their customer-facing organisations to work in perfect unison at every step of their customers’ journey.
Whether you are looking to drive broader cultural change, or simply to course-correct on specific internal communication topics like more streamlined teamwork, higher levels of transparency throughout your organisation, or the feeling of autonomy and ownership your team feels about their work, we are here to support you through comprehensive strategy and leadership skills development programmes.
